Contact information
Thank you for choosing Outdoor-Camp Shop. This page explains how you can contact our customer service team and how we handle your inquiries and complaints.
Customer Service Contact
For any questions, order assistance, or product-related inquiries, please email us at service@outdoor-camp.shop. We strive to respond to all messages within 1-2 business days. Please note that our business hours are Monday through Friday, 9:00 AM to 5:00 PM (CET/CEST), excluding public holidays.
Common Inquiry Handling Process
To help us serve you efficiently, please include your order number (if applicable) and a clear description of your question. Our team handles the following types of inquiries:
- Order status and tracking information
- Product compatibility and usage questions for our tents and camping accessories
- Shipping and delivery estimates
- Returns and exchanges (terms may apply)
- Payment-related questions
Once your email is received, you will get an automated confirmation from outdoor-camp.shop. A member of our support team will then review your request and provide a detailed response within the stated timeframe.
Processing Times for Orders and Returns
Orders are typically processed within 1-2 business days after purchase confirmation. Delivery times vary depending on the selected shipping method: Standard Shipping (DHL/FedEx) takes 7-14 business days, while Express Shipping (DHL/FedEx) takes 3-7 business days. Returns, if applicable, are processed within 1-2 business days after we receive the returned item. Please allow up to 30 days from the delivery date to initiate a return.
Complaint Handling Process
We value your feedback and aim to resolve any concerns promptly. To submit a complaint, please send an email to service@outdoor-camp.shop with the subject line “Complaint – [Your Order Number]” and include:
- A detailed description of the issue
- Any relevant photos or supporting documents
- Your preferred resolution, if applicable
All complaints are acknowledged within 2 business days of receipt. Our team will investigate the matter and provide a proposed solution within 3-5 business days. If we need additional time, we will keep you informed of the progress.
Physical Address
For written correspondence or official returns (if required), you may contact us at: 2458 E 28th St, Vernon, California, 90058, US. Please note that all email correspondence remains the fastest and most reliable way to reach our support team.
Policy Updates