Shipping policy
Thank you for shopping at Outdoor-Camp Shop! We are committed to delivering your camping gear in a timely and secure manner. Please review our shipping policy below to understand how we process, ship, and deliver your orders.
Shipping Destinations
We currently offer worldwide shipping to most countries and regions. When placing an order, please make sure your shipping address is complete and accurate to avoid any delivery delays. For addresses in remote or restricted areas, additional shipping time may apply.
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Methods, Costs, and Delivery Timeframes
We offer the following shipping options for all tent products (including 1–7 person tents, adventure tents, accessories, and air bed pumps):
- Standard Shipping – via DHL/FedEx: €8.00 flat rate – estimated delivery in 7–14 business days.
- Express Shipping – via DHL/FedEx: €22.99 flat rate – estimated delivery in 3–7 business days.
Delivery timeframes begin from the date your order ships, not from the date of purchase. Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing, weather conditions, or carrier delays.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can track your package directly on the carrier’s website. If you do not receive tracking information within 48 hours after shipping confirmation, please contact us at service@outdoor-camp.shop.
Lost, Damaged, or Delayed Packages
We take great care in packaging your items to ensure they arrive in perfect condition. However, if your package arrives damaged, is lost in transit, or is significantly delayed, please contact us at service@outdoor-camp.shop within 30 days of the expected delivery date. Include your order number and a description of the issue, along with photos of any visible damage if applicable. We will investigate the matter with the carrier and provide a resolution as quickly as possible — typically within 1–2 business days after we receive all required information.
International Shipping – Customs and Taxes
For orders shipped outside the European Union, the customer is responsible for any import duties, taxes, customs fees, or brokerage charges levied by the destination country. These fees are not included in the total price shown at checkout and are collected by the carrier upon delivery. Customs policies vary widely by country, so we encourage you to contact your local customs office for more information. Please note that we are not able to mark orders as “gifts” or adjust their declared value.
Returns and Refunds
While this policy focuses on shipping, we also want to remind you that you have 30 days from the date of delivery to request a return. Returned items must be in original condition and packaging. Once we receive and inspect your return, we will process your refund within 1–2 business days. For full details, please refer to our Refund Policy page.
Address Accuracy
Please double-check that your shipping address is correct before completing your order. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us at service@outdoor-camp.shop and we will do our best to correct it before shipment.
Contact Us
If you have any questions about our shipping policy, please contact us at service@outdoor-camp.shop or visit us at 2458 E 28th St, Vernon, California, 90058, US.